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FAQ General

Shipments

Where should the address be on the letter?

For a detailed description read: Where should the address be on the letter?

Can I track the status of my letter?

Yes. In the personal dashboard you can always check when the letter has been sent.

How can I know if my letter has not been delivered?

If the letter has not been delivered, you will receive a status report about this in the dashboard.

Can I cancel a letter before sending?

This is only possible as long as the letter has not been paid for. From the moment the letter has been paid, it will be sent automatically.

Who delivers the mail?

We work with different shipping companies depending on the destination country.  For example, for Belgium it is bpost, for the Netherlands PostNL, ...

What happens to undeliverable mail?

If you did not provide a shipping address when sending your documents, undeliverable documents are returned to our printing partner and destroyed there. You will then receive a notification in the dashboard that the documents have not been delivered.

If you provided a shipping address, the documents will be returned to that address.  Only for registered mail you will be able to follow this up in the Postbird dashboard.

Are there different delivery days around holidays?

Yes. Our postal service follows the same rules as the national shipping partner.

Registered shipment

How does a registered shipment work?

A registered shipment is delivered to the destination within 3 business days. If the recipient cannot accept the registered letter, he or she will receive an invitation letter in the mailbox. With this, he or she will have to report to a post office or postal point to receive the registered letter. If this is not done within a period of 2 weeks, the postal partner will return it to our printing partner who will scan the envelope and destroy the letter.  Within Postbird, the status of that letter is then automatically updated.

What does the "returned to sender" status mean for a registered mail?

The status "returned to sender" means that the registered letter could not be delivered to the recipient. In this case, the letter is returned to our printing partner who will then destroy the letter.

Can I track the status of my registered mail?

Yes. When the registered mail has been delivered, you will receive a delivery confirmation in your personal dashboard.

What if my registered mail does not arrive?

When the registered mail cannot be delivered, you get a notification in the dashboard. The registered shipment will then be destroyed by our printing partner.

How do I get a proof of my registered shipment?

You can download a proof of shipment for your registered shipment in Postbird.

Do I get a track and trace code of my registered international shipment to for example the Netherlands or France?

Currently you can only send registered mail to Belgium and the Netherlands.  The coming weeks we will also allow registered shipments to EU countries.

Preferences

Which envelope formats can I use?

For the envelope, the formats C5 and C4 are possible.  Postbird automatically makes a choice based on the number of pages in the document.

Which formats of paper can I use?

For the paper format, only A4 is possible.

Are there envelopes with windows?

Postbird only uses windowed envelopes.

Can I have something printed on the envelope?

It is possible to use your own design for envelopes for Belgium and the Netherlands.  Please contact us for this.

Can I only upload PDFs?

The Postbird application supports PDFs and Word documents in letter or A4 format. 

What is the maximum number of pages my letter can contain?

The letter may contain a maximum of 65 pages.

How many letters can I send?

You can send unlimited letters with our Postbird application.

Can I add photos to my letters?

Yes, you can.

Can I send double-sided?

Yes. It is possible to send both single-sided and double-sided shipments. Logically, you pay a little more for single-sided sending.

Can I put my letterhead on the letter?

Yes, thanks to our tool it is possible to personalize stationery.  You do this by creating a workflow.

What if I want to change the address?

You can change the address by selecting the letter and clicking on the green pencil. In the 'Send Options' window you can manually change the address and choose to overwrite the address zone or to add a cover sheet on which the address will appear.

Technical

How do I send multiple letters at the same time?

This is easily done by selecting multiple letters during the upload process.

How do I automatically turn one standard document into numerous personalized documents by name?

This can be done with the Mail Merge tool in Microsoft Word.

Which internet browsers can I use?

Postbird supports the following browsers: chrome (latest),safari (> 9),firefox (latest),internet explorer (> 10), edge (> 13), Ios (> 9) and Android (> 5.0).

Do I need special hardware to use Postbird?

No. If the hardware is sufficient for the latest supported browsers, Postbird will work smoothly.

Account

Can I also use Postbird as an individual?

Yes. Postbird is available for both individuals and businesses.

Can I link multiple employees to my corporate account?

No, currently this is not possible.

What should I do if I no longer want to use Postbird?

You can always stop the account by sending us an email.

Do I need to create an account?

Yes. It is not possible to send a letter without an account.

Can I change my password?

Yes. You can change the password by clicking on 'Profile' in the left column.

Do I get an overview of sent documents?

For an indefinite period, you get an overview of the documents sent in the account. Thanks to our 'archiving feature' you can also save the PDF files of sent documents indefinitely with paying subscriptions. There is an additional cost for this.

Extra

Can I also send letters from my smartphone?

Yes, with Postbird you can send letters from any device: Computer, smartphone or tablet.  However, Postbird is not optimized to work on smartphones.

Do I need stamps?

No. Thanks to Postbird, you no longer need stamps, envelopes or ink.

How much money and time will I save?

Thanks to Postbird, you spend 95% less time sending mail. Moreover, you no longer have to spend money on envelopes, stamps or ink. Clearly, sending letters with Postbird is much cheaper than doing it yourself.

At what times can I send letters?

Postbird is available 24/7. So letters can be sent whenever and wherever you want.